The world of work: Challenges for South African students
Work has always been part of man’s history and a crucial factor in social organisation.
Product details
Chapters
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Preface
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Chapter 1: Choosing A Career
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Chapter 2: Self-Knowledge
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Chapter 3: Towards Service Excellence
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Chapter 4: Effective Communication
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Chapter 5: Job Hunting
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Chapter 6: Conflict Management
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Conclusion
References
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