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The world of work: Challenges for South African students

Work has always been part of man’s history and a crucial factor in social organisation.

Authors:
Mokete C. Lebitso

Product details

Chapters

  • Preface
  • Chapter 1: Choosing A Career
  • Chapter 2: Self-Knowledge
  • Chapter 3: Towards Service Excellence
  • Chapter 4: Effective Communication
  • Chapter 5: Job Hunting
  • Chapter 6: Conflict Management
  • Conclusion

References

Algert, N.E. 1996. Conflict in the workplace. In: Proceedings: Women in Engineering Advocates Network, Denver, CO; 123-127.

Barkia, A. & Yeo, H. 1992. A guide to studying, career planning, job hunting and managing your life in Southern Africa. Parklands: Printkor.

Biehler, R.F. & Snowman, J. 1993. Psychology applied to teaching. Boston: Houghton Mifflin.

Cilliers, L. 1993. The A to Z of careers in South Africa. Cape Town: Don Nelson.

Edwards, K.P. 2002. Customer care in a call centre environment. [Online.] Available from: http://www.Trainingjournal.co.uk/ abstract/20020203.

Erikson, E. 1968. Identity: Youth and crisis. New York: Norton.

Gallagher, R. 2000. Delivering legendary customer service. Central Point: Oasis Press; 20.

Lambert, J. & Myers, S. 1999. 50 activities for conflict resolution. Amherst, MA: HR Development Press.

LInhard, N. & Dlamini, N. 1990. Lifeskills in the classroom. Cape Town: Maskew Miller Longman.

Maslow, A. 1998. Towards a psychology of being. (3rd ed.) New York: Amazon.

Mbeki, T. 6 February 2004. State of the Nation Address. Television broadcast: SABC 2 News.

Morganett, R.S. 1990. Skills for life: Group counselling activities for young adolescents. Illinois: Research Press.

Nelson, J.R. 1993. Lifeskills helping: Helping others through a systematic people-centred approach. Pacific Gorve, CA: Brooks/Cole Publishing Co.

Sheth, J., Mittal, B. & Newman, B. 1999. Customer behaviour. Fort Worth: The Dryden Press; 300.

Steinberg, L. 1993. Adolescence. (3rd ed.) New York: MacGraw-Hill.

Sunday Times. 19 December 2010. Anonymous article.

Theron, D., Bothma, C. & Du Toit, M. 2003. Focusing on customer service in Southern Africa. Pretoria: Prince.

Thomas, K.W. & Kilmann, R. 1997. Thomas-Kilmann conflict mode instrument. New York: Amazon.

Turner, J.S. & Helms, D.B. 1995. Life-span developments. (5th ed.) New York: Harcourt Brace.

Zinhle, M. 30 May 2010. You have 10 minutes to get the job. Sunday Times: page 5.

Published
August 30, 2012

Details about the available publication format: Paperback

Paperback
ISBN-13 (15)
9781920382155
Date of first publication (11)
2012-08-30
Hijri Calendar
Physical Dimensions
169.93mm x 240.03mm x 3mm

How to Cite

Lebitso, M. C. . (2012). The world of work: Challenges for South African students. UJ Press. https://doi.org/10.36615/9781920382155